top of page

Privacy Policy

​

At Signature Life Guides, your privacy is our priority. We are committed to protecting your personal information and ensuring that your trust in our service is met with the highest standards of confidentiality and care.

This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us through our website, communications, and any of our advisory or mentoring services.

1. Who We Are

Signature Life Guides is a private mentoring, advisory, and coaching service led by highly experienced educators from the world's most prestigious educational establishments, providing bespoke support to students, parents, and individuals navigating life’s challenges, particularly within international education.

For questions about this policy, you may contact us at signaturelifeguide@gmail.com

2. What Personal Data We Collect

We only collect data that is relevant and necessary to provide our services. This may include:

  • Personal identification: name, age, gender, contact information

  • Parent/guardian information (if under 18): name, contact details

  • Educational information: school name, curriculum, academic concerns, goals

  • Health and wellbeing context: only if voluntarily disclosed and relevant to our support

  • Communication records: emails, session notes, or other messages for continuity of care

  • Website or form data: when booking, subscribing, or submitting inquiries

We do not collect or store any unnecessary data, and we do not request sensitive health or psychological diagnoses unless shared voluntarily by the client for context.

3. How We Use Your Data

We use your personal information solely to:

  • Provide personalized mentoring, coaching, or advisory services

  • Communicate with you regarding appointments or inquiries

  • Tailor support plans and guidance for students or families

  • Maintain internal records in a secure and confidential manner

  • Improve the quality and relevance of our services

We do not use your data for marketing without explicit consent, and we do not share your information with third parties for advertising purposes.

4. Lawful Basis for Processing

We process your data based on:

  • Contractual necessity – to provide the service you have requested

  • Legitimate interest – in supporting your development and continuity of care

  • Consent – where required (e.g., for sharing session summaries or referrals)

  • Legal obligations – in rare cases where safeguarding concerns arise

5. Confidentiality and Safeguarding

All client conversations are confidential unless there is a risk of harm to the client or others, in which case we follow appropriate safeguarding procedures.

We take safeguarding seriously and act in line with the highest standards of child protection and duty of care.

6. Data Sharing

We do not sell, rent, or trade your data.

We may share data in the following limited situations:

  • With parents/guardians (for clients under 18), as agreed

  • With educational or wellbeing professionals, only with written consent

  • If legally required, in matters of child protection or serious risk

7. Data Storage and Retention

  • Data is stored securely in password-protected systems, with access limited to Signature Life Guides staff.

  • We retain session notes or contact information for up to 2 years after the final session unless otherwise agreed, after which data is deleted or anonymized.

8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Correct or update inaccurate data

  • Withdraw consent where processing is based on consent

  • Request deletion of your data (subject to legal and safeguarding exceptions)

To exercise your rights, please contact us at signaturelifeguide@gmail.com

9. Cookies and Website Use

Our website may use basic cookies to improve functionality. We do not use tracking or advertising cookies. You can manage cookie preferences via your browser settings.

10. Updates to This Policy

We may update this policy from time to time to reflect legal or operational changes. The most recent version will always be posted on our website.

bottom of page